Job Description
Are you a people person with a passion for hospitality? The Ritz-Carlton, Washington, D.C. is seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences and offer a Daily Pay option to help you manage your finances with greater flexibility.
In this role, you will be the welcoming face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. If you are looking for a rewarding career in a world-class environment with competitive pay and great benefits, we want to meet you.
Why Join Us?
- Daily Pay Option: Access your earnings when you need them.
- Premium Benefits: Comprehensive medical, dental, and vision coverage.
- Growth Opportunities: Clear pathways for career advancement within Marriott International.
- Employee Perks: Discounted hotel stays, dining, and travel.
Responsibilities
- Execute efficient check-in and check-out procedures for guests with a focus on accuracy and speed.
- Answer multi-line phone systems professionally and transfer calls to the appropriate department.
- Resolve guest inquiries, complaints, and special requests promptly to ensure high satisfaction scores.
- Manage cash handling, credit card transactions, and electronic payment processing with strict adherence to security protocols.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Utilize property management systems (PMS) to update guest profiles and communicate special requests to housekeeping and other departments.
- Assist in coordinating transportation services and luggage handling for arriving and departing guests.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality or business is a plus.
- Previous experience in a front desk, reception, or customer service role preferred.
- Strong verbal communication skills and a warm, welcoming demeanor.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros).
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Must be able to stand for extended periods and lift moderate amounts of weight.