Job Description
Join a Premier Team in the Heart of Washington, DC!
Are you a natural host with a passion for creating exceptional guest experiences? We are seeking a dynamic Front Desk Agent to join our growing team. We pride ourselves on delivering premium service and are looking for a dedicated professional who thrives in a fast-paced environment.
Why You'll Love Working Here:
- Daily Pay Option: Get paid the same day you work, giving you the financial flexibility you need.
- Competitive Compensation: A generous hourly rate with opportunities for overtime.
- Career Growth: Clear pathways for advancement within a top-tier hospitality brand.
Be part of a team that values your hard work and rewards you immediately.
Responsibilities
- Manage the check-in and check-out processes efficiently, ensuring a seamless arrival experience for every guest.
- Act as the primary point of contact for all guest inquiries via phone, email, and in-person.
- Resolve guest complaints and requests promptly to ensure 100% guest satisfaction.
- Operate the property management system (PMS) accurately for reservations and billing.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- High school diploma or equivalent; experience in luxury hospitality is a plus.