Job Description
Welcome to The Grand View Hotel & Suites, where luxury meets hospitality. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in the heart of Denver, Colorado.
We are urgently hiring for both Full-Time and Part-Time positions. Whether you are an experienced professional looking for a new opportunity or someone looking to start their career in the hospitality industry, we want to hear from you. No experience is required—just bring your positive attitude, a smile, and a willingness to learn!
Join a team that values growth, offers competitive benefits, and provides a supportive work environment. If you are ready to make a great first impression every day, apply today!
Responsibilities
- Greet & Welcome: Provide a warm and professional welcome to all guests upon arrival.
- Check-In/Out: Manage guest check-in and check-out procedures efficiently using our hotel management software.
- Communication: Answer multi-line phone systems, respond to emails, and address guest inquiries promptly.
- Concierge: Assist with room assignments, process mail/packages, and provide local recommendations.
- Problem Solving: Handle guest complaints or special requests with grace and efficiency.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Education: High school diploma or GED equivalent.
- Skillset: Basic computer literacy and strong typing skills are preferred.
- Attitude: A friendly, approachable, and professional demeanor is essential.
- Availability: Flexibility to work various shifts, including weekends, evenings, and holidays.
- Age: Must be 18 years of age or older.
- Experience: No prior experience required. We provide full training.