Job Description
Launch your hospitality career with Sunset Ridge Hotel & Resort! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our luxury property in sunny El Paso. As our guests' first point of contact, you'll create memorable experiences while mastering hotel operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Texas's most vibrant cities.
Our ideal candidates thrive in fast-paced environments and possess a passion for service. No prior hotel experience required – we provide thorough training! Join our diverse team where your dedication will be rewarded with growth opportunities and a supportive work culture.
Responsibilities
- Warmly greet, check-in, and assist guests with exceptional service
- Efficiently manage reservations, room assignments, and billing systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Maintain organized front desk operations and administrative records
- Coordinate with housekeeping and maintenance teams for seamless service
- Process payments and manage cash handling procedures accurately
- Promote hotel amenities and services to enhance guest experiences
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Strong organizational and multitasking abilities
- Positive attitude and customer service mindset
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Previous customer service experience preferred but not required