Job Description
Launch your hospitality career with Grand Hospitality Group as a Front Desk Agent in the heart of Atlanta! We're seeking energetic, customer-focused individuals to deliver exceptional experiences at our premier downtown location. Join our award-winning team where your passion for service meets growth opportunities in one of America's most dynamic cities.
We offer comprehensive training, competitive benefits, and a supportive environment perfect for career advancement. If you thrive in fast-paced settings and want to make lasting impressions on guests, this is your gateway to hospitality excellence.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams
- Handle guest concerns with empathy and urgency
- Maintain accurate records using property management systems
- Process payments and manage cash handling procedures
- Promote hotel services and amenities to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Positive attitude and professional appearance
- Flexible availability including weekends/holidays