Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Grand Hospitality Group! This is your gateway to a dynamic career in luxury hospitality, where your customer service skills will shine. We offer comprehensive training, growth opportunities, and a vibrant work culture. If you're passionate about creating memorable guest experiences and ready to launch your hospitality career, apply today!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and key distribution systems
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Utilize property management software effectively
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving aptitude
- Positive attitude and team player mentality