Job Description
Welcome to Sunset Resort & Spa, where luxury meets opportunity. We are currently seeking enthusiastic and reliable individuals to join our dynamic Front Office team. Whether you are entering the workforce for the first time or looking to transition into the vibrant hospitality industry, we provide the training and support you need to succeed. Join us in creating unforgettable experiences for our guests in the heart of Orlando.
Why Join Us?
- No Experience Required: We value attitude and aptitude over prior history.
- Comprehensive Training: Learn the ropes from industry veterans.
- Great Benefits: Competitive pay, health insurance, and employee discounts.
We are looking for friendly faces ready to represent the Sunset brand with pride.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist with check-in and check-out procedures, managing reservations and queries efficiently.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Answer incoming calls professionally and transfer them to the appropriate department.
- Support housekeeping and maintenance teams to ensure the facility meets high standards.
- Handle guest complaints or requests with patience and a focus on resolution.
- Assist in coordinating daily operations and special events within the hotel.
Qualifications
- High school diploma or GED equivalent is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in basic computer operations and willingness to learn hotel software.
- A positive attitude and a genuine desire to help others.
- Ability to stand for extended periods and lift moderate weights when necessary.