Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking passionate individuals with no prior experience to kickstart their hospitality careers. Enjoy comprehensive training, competitive benefits, and a supportive environment where your growth matters. Make lasting impressions while managing guest check-ins, resolving inquiries, and ensuring seamless stays at Baltimore's premier destination.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle guest inquiries with exceptional communication skills
- Process reservations and coordinate room assignments
- Resolve guest concerns promptly and professionally
- Maintain accurate records and financial transactions
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent required
- Strong verbal communication abilities
- Basic computer proficiency (Microsoft Office, PMS systems)
- Professional demeanor and problem-solving mindset
- Flexibility to work evenings/weekends/holidays
- Valid work authorization for US employment