Job Description
Join Baltimore's premier luxury hotel and become part of our award-winning hospitality team! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of downtown Baltimore.
Responsibilities
- Provide exceptional guest service at check-in, check-out, and throughout guest stays
- Manage room reservations and address guest inquiries promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with event setup and special request fulfillment
- Ensure compliance with safety and sanitation protocols
- Collaborate with cross-functional teams to resolve guest issues
Qualifications
- Previous hotel or customer service experience preferred
- Ability to work flexible weekend shifts (Fri-Sun)
- Strong communication and problem-solving skills
- Basic knowledge of reservation systems
- Valid Maryland food handler's certification (if applicable)
- Ability to stand/walk for extended periods
- Attention to detail and organizational skills
- Positive attitude and team-oriented mindset