Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown San Antonio! This entry-level position is your gateway to a thriving hospitality career. As the first point of contact, you'll create memorable experiences for our diverse guests while mastering the art of exceptional customer service. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement within our luxury hotel chain. Perfect for recent graduates or career changers passionate about tourism and guest relations.
Responsibilities
- Manage check-in/check-out procedures efficiently using hotel management software
- Respond to guest inquiries and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with concierge services and local attraction recommendations
- Monitor security protocols and emergency procedures
- Contribute to a positive team environment through collaboration
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service or hospitality experience
- Proficient in Microsoft Office and property management systems
- Excellent communication and multitasking abilities
- Flexible schedule availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Ability to work in a fast-paced environment
- Texas state gaming license (if applicable to property)