Job Description
Join our award-winning hospitality team as an entry-level Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our iconic New York property. This shift-based role is perfect for career starters with a passion for customer service. Enjoy competitive pay, comprehensive training, and opportunities for advancement in the luxury hospitality sector.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservations, inquiries, and payment processing
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest communications
- Coordinate with housekeeping and security teams
- Process payments and manage cash drawer operations
- Upsell hotel services and amenities to guests
- Adhere to all safety and emergency protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient in basic computer systems
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment