Job Description
Welcome to the Cincinnati Grand Hotel, where we redefine hospitality. We are currently seeking a dedicated Front Desk Agent to join our vibrant team, specifically for our Weekend Shift. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is seamless from arrival to departure. We offer a competitive salary, comprehensive benefits, and a dynamic work culture that values your contribution.
Responsibilities
- Guest Check-In/Out: Process reservations and check guests in and out efficiently using our Property Management System (PMS).
- Guest Relations: Address guest inquiries, requests, and complaints with a proactive and empathetic approach.
- Concierge Services: Provide local recommendations and assist with restaurant reservations and transportation.
- Lobby Management: Maintain a welcoming and organized lobby area, ensuring high standards of cleanliness.
- Security: Monitor security cameras and access logs to ensure guest safety and property security.
- Administrative Tasks: Update guest profiles and handle billing inquiries accurately.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, Sunday).
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency with computers and PMS software (e.g., Opera, Micros) is a plus.
- Professionalism: A polished, professional appearance and demeanor.
- Education: High school diploma or GED required.