Job Description
Are you looking to launch a career in the dynamic world of hospitality? The Grand Chicago Hotel is seeking enthusiastic, service-oriented individuals to join our Front Office team as Entry Level Guest Service Agents. We pride ourselves on delivering world-class experiences and offer a comprehensive training program designed to help you grow into a successful leader in the industry.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. Whether it's checking in a weary traveler or resolving a special request, your role is vital to our success. We are committed to fostering a supportive environment where your contributions are recognized and your career aspirations are supported.
Responsibilities
- Execute smooth and efficient guest check-ins and check-outs using our property management system.
- Provide exceptional customer service by answering inquiries about hotel amenities, local attractions, and restaurant recommendations.
- Handle guest complaints or concerns with empathy and professionalism, escalating issues when necessary to ensure 100% guest satisfaction.
- Maintain a pristine lobby and common areas to uphold the luxury standards of The Grand Chicago Hotel.
- Process payments accurately and prepare daily reports and operational logs.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High School Diploma or GED is required.
- Previous customer service or hospitality experience is preferred but not mandatory for our entry-level positions.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and aptitude for learning new property management software.
- Ability to stand for extended periods and lift up to 20 lbs.