Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh! This entry-level position offers a dynamic work environment with opportunities for growth and development. We're seeking energetic individuals passionate about exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Shift work includes evenings, weekends, and holidays – perfect for those seeking flexibility.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency with MS Office applications
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license (if required for errands)