Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Chicago Hotels! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown location. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today to become part of Chicago's premier hospitality experience!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Utilize hotel management software (Opera/PMS)
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with basic computer applications
- Excellent problem-solving abilities