Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Associate! We're seeking dedicated professionals to ensure seamless guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in downtown Columbus. Perfect for night owls seeking stability and growth in the hospitality industry.
Responsibilities
- Manage front desk operations and guest check-ins/check-outs during overnight hours
- Respond to guest inquiries and resolve issues with professionalism
- Monitor security systems and conduct property patrols
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle reservation modifications and billing inquiries
- Prepare nightly reports and manage cash reconciliation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficient in property management systems
- Valid Ohio driver's license
- Flexibility to work weekends and holidays