Job Description
Join our award-winning hospitality team at Grand Hotel Richmond! We're seeking passionate Front Desk Agents to create memorable experiences for our guests. This entry-level position offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a dynamic work environment in Virginia's capital city.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and POS system knowledge
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Attention to detail and problem-solving abilities
- Must be authorized to work in the US