Job Description
Are you a natural people person looking to kickstart your career in the luxury hospitality industry? The Georgian Grand Hotel is currently seeking enthusiastic Entry-Level Front Desk Agents to join our dynamic team in the heart of Atlanta, Georgia. As a key member of our front-of-house operations, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We offer comprehensive training, competitive benefits, and a clear pathway for rapid career advancement within our award-winning hotel group.
We are looking for candidates who are reliable, detail-oriented, and passionate about delivering exceptional customer experiences. If you are ready to turn your customer service skills into a rewarding hospitality career, we want to meet you.
Responsibilities
- Provide warm and professional greetings to guests, ensuring a welcoming atmosphere upon arrival and departure.
- Check guests in and out efficiently using hotel management software while verifying payment methods and special requests.
- Answer incoming calls with a friendly voice, manage inquiries, and route messages accurately to the correct department.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Handle guest complaints and requests with empathy and patience, escalating complex issues to the Front Office Manager immediately.
- Assist with mail distribution, wake-up calls, and concierge recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- High school diploma or GED is required; a degree in Hospitality or Tourism is a plus but not mandatory.
- Previous experience in customer service, retail, or hospitality is preferred, but entry-level candidates are highly encouraged to apply.
- Strong communication skills, both verbal and written, with a professional telephone manner.
- Ability to multitask and remain calm under pressure during peak check-in times and busy weekends.
- Proficiency in basic computer applications and willingness to learn our hotel Property Management System (PMS).
- Must be available to work flexible shifts, including weekends, evenings, and holidays.