Job Description
Are you looking to start a rewarding career in hospitality without prior experience? We are currently seeking enthusiastic Entry Level Front Desk Agents to join our dynamic team in Cleveland, PA. At Premier Hospitality Solutions, we believe in growing our own talent. If you have a friendly demeanor and a strong work ethic, we will provide the training and support you need to excel.
About the Role:
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire experience. This position is perfect for high school graduates, college students, or anyone looking to enter the service industry. We offer a welcoming environment, competitive pay, and opportunities for advancement.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and welcoming experience for all guests and visitors upon arrival.
- Front Desk Operations: Manage the reception area, answer multi-line phone systems professionally, and direct incoming calls efficiently.
- Guest Services: Assist guests with check-in and check-out procedures, answer inquiries about local attractions, and address any guest concerns promptly.
- Administrative Tasks: Handle mail, manage the lobby area, and ensure the reception desk is stocked with necessary supplies.
- Booking Management: Assist with room bookings and maintain accurate logs of daily activities.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure guest satisfaction.
- Shift Management: Adhere to scheduled shifts and perform opening/closing duties as required.
Qualifications
- Entry Level Friendly: No previous experience required; we value attitude and willingness to learn over past history.
- Communication: Excellent verbal communication skills with a polite and professional telephone manner.
- Computer Proficiency: Basic computer skills and the ability to learn property management software quickly.
- Attention to Detail: Ability to manage multiple tasks simultaneously while maintaining accuracy.
- Reliability: Must be punctual, dependable, and able to work a flexible schedule including weekends and holidays.
- Professional Appearance: Must present a neat, clean, and professional appearance at all times.
- Legal Status: Must be eligible to work in the United States.