Job Description
Welcome to The Broadmoor, a historic and world-class destination resort in the heart of Colorado Springs. We are currently seeking enthusiastic and detail-oriented individuals to join our dynamic Front Office team as Entry-Level Guest Services Agents.
If you are looking to launch a career in the luxury hospitality industry, have a passion for creating memorable guest experiences, and want to work in one of the most beautiful locations in the United States, we want to meet you. No prior hotel experience is required; we provide comprehensive training and a pathway to professional growth.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Free meals during shifts.
- Employee discounts on dining, spa services, and merchandise.
- Excellent opportunities for career advancement within the company.
We are looking for someone who embodies our core values of Integrity, Excellence, and Service.
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist with the check-in and check-out process efficiently, including handling payments and room assignments.
- Answer incoming phone calls and respond to guest inquiries regarding amenities, directions, and services.
- Manage guest requests, including wake-up calls, room service orders, and concierge assistance.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle cash handling and POS transactions with accuracy and integrity.
Qualifications
- High school diploma or GED equivalent required.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in basic computer operations and MS Office applications.
- A professional, friendly, and approachable demeanor.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Reliable transportation.