Job Description
Are you a people person with a knack for creating welcoming environments? Premier Hospitality Solutions is seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Fort Worth. As the face of our organization, you will set the tone for our guest and client experiences from the moment they arrive.
We are looking for an enthusiastic entry-level professional who is eager to learn, grow, and contribute to a thriving workplace culture. If you have excellent communication skills and a commitment to excellence, we want to meet you.
Responsibilities
- First Impressions: Greet all visitors, clients, and employees warmly and professionally upon arrival.
- Communication: Manage incoming calls, emails, and in-person inquiries with a friendly and helpful attitude.
- Reception Management: Handle front desk operations, including mail distribution, package logging, and lobby organization.
- Administrative Support: Assist with data entry, scheduling, and maintaining accurate visitor logs.
- Customer Relations: Address any customer concerns promptly and escalate issues to management when necessary.
- Facility Maintenance: Monitor building security, ensure common areas are clean and well-stocked, and report maintenance needs.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous front desk or customer service experience is preferred but not mandatory for this entry-level role.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Personality: Exceptional interpersonal skills with a positive, approachable demeanor.
- Reliability: Punctuality and the ability to work a flexible schedule, including weekends and holidays.
- Language: Strong verbal and written communication skills in English.