Job Description
Join our award-winning team at Miami Beach Resort & Spa! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. As the first point of contact for our international guests, you'll create unforgettable experiences while mastering hotel operations. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Why Join Us?
- Free employee accommodation in Miami Beach
- Comprehensive health benefits package
- Tuition assistance for hospitality certifications
- Employee discounts at our sister properties
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate reservation records and room status updates
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with MS Office applications
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Customer service experience in retail or hospitality (not required)
- Multilingual abilities (Spanish/Portuguese highly valued)
- Valid Florida driver's license (for valet operations)
- Positive attitude and willingness to learn