Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional guest experiences begin! We're seeking energetic Front Desk Agents to be the first point of contact for our international guests. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment in Houston's vibrant downtown district. Perfect for recent graduates or career changers passionate about service excellence.
Responsibilities
- Check-in/check-out guests with efficiency and professionalism
- Manage reservations and room status updates via PMS system
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Positive attitude with genuine service orientation