Job Description
Welcome to Grand Horizon Hotels, where we redefine the art of hospitality. We are currently seeking enthusiastic and professional individuals to join our team as Front Desk Agents. If you are looking for an entry-level position that offers exceptional growth opportunities and the chance to be the face of a premier hotel, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is seamless, memorable, and exceeds expectations. We pride ourselves on our luxury service standards and are looking for team members who share our passion for excellence.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training: Comprehensive on-the-job training for all new hires.
- Career Growth: Clear pathways for advancement within the hospitality industry.
- Environment: Work in a dynamic, upscale setting in downtown Chicago.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently manage guest check-ins, check-outs, and room reservations using our property management system.
- Guest Services: Assist guests with inquiries, requests, and complaints in a calm and solution-oriented manner.
- Communication: Answer incoming calls and emails promptly and professionally.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and lobby.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure guest needs are met.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated entry-level candidates.
- Skills: Strong verbal communication skills and a friendly, outgoing personality.
- Flexibility: Ability to work various shifts, including weekends and holidays.
- Technical: Basic computer proficiency and familiarity with hospitality software is an asset.
- Professionalism: Must present a neat, professional appearance at all times.