Job Description
Welcome to Grand Horizon Hotels & Resorts, where we redefine hospitality excellence. We are currently seeking high-energy individuals to join our team as Entry-Level Front Desk Agents. This is an exceptional opportunity for those looking to start a rewarding career in the hospitality industry without prior experience required.
Our commitment to guest satisfaction begins the moment they step through our doors. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued and welcomed. We pride ourselves on a collaborative culture that fosters growth, learning, and professional development.
Why Join Us?
- Competitive entry-level salary with performance bonuses.
- Comprehensive training programs to accelerate your career growth.
- Health, dental, and vision insurance for full-time employees.
- Generous employee discount on hotel stays and dining.
Take the first step towards a dynamic career in luxury hospitality. Apply today to become part of our award-winning team.
Responsibilities
- Guest Relations: Provide a warm, professional greeting to all guests and ensure a seamless check-in and check-out experience.
- Operations: Process payments accurately and efficiently using the Property Management System (PMS).
- Communication: Manage incoming calls, emails, and guest inquiries with poise and professionalism.
- Problem Solving: Address guest concerns and complaints promptly, escalating complex issues to management when necessary.
- Housekeeping Coordination: Communicate maintenance requests and room status updates to the housekeeping department.
- Reception Support: Assist in maintaining the lobby area and managing the front desk inventory and supplies.
Qualifications
- Experience: No prior experience required; we value attitude and willingness to learn over a resume.
- Skills: Strong verbal communication skills and a friendly, approachable demeanor.
- Technical: Basic computer literacy and ability to learn new software quickly.
- Physical: Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.