Job Description
Are you ready to launch your career in the dynamic world of hospitality? Virginia Coast Hospitality is currently seeking a dynamic and organized Front Desk Agent to join our team in Virginia Beach, VA.
We are looking for enthusiastic individuals who are eager to provide exceptional guest experiences. As an entry-level position, we offer comprehensive training and a supportive environment to help you grow your skills. If you thrive in a fast-paced setting and possess a warm personality, we want to meet you.
Why Choose Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Career Growth: Clear pathways for advancement within the hospitality industry.
- Employee Benefits: Exclusive discounts on stays and dining.
- Flexible Schedules: Options for full-time and part-time shifts to suit your lifestyle.
Join us in creating memorable moments for our guests in Virginia Beach and the surrounding areas of North Carolina.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and ensure a seamless check-in and check-out experience.
- Guest Relations: Handle guest inquiries, complaints, and requests promptly and courteously to ensure high satisfaction levels.
- Reservations: Manage room reservations, bookings, and availability using property management software.
- Front Office Operations: Answer incoming calls, direct messages, and manage correspondence professionally.
- Administrative Support: Maintain accurate guest records, handle billing inquiries, and assist with daily filing and data entry.
- Lobby Maintenance: Ensure the front desk area and lobby are tidy, organized, and presentable at all times.
Qualifications
- Education: High school diploma or equivalent required; some college or hospitality training is a plus.
- Experience: Previous customer service experience is preferred but not required for our entry-level candidates.
- Skills: Strong interpersonal and verbal communication skills with a friendly and professional demeanor.
- Computer Proficiency: Basic computer skills and familiarity with property management systems (PMS) are highly desirable.
- Availability: Must be willing to work flexible hours, including evenings, weekends, and holidays.