Job Description
Welcome to The Franklin Hotel, a beacon of luxury and hospitality in the heart of Philadelphia. We are currently seeking a motivated Entry Level Front Desk Associate to join our award-winning team. Whether you are starting your career in the hospitality industry or looking for a fresh start, we offer comprehensive training and a supportive environment where you can thrive.
As a Front Desk Associate, you will be the first point of contact for our guests, ensuring their stay is seamless, memorable, and exceeds expectations. We believe in promoting from within and offer clear pathways for professional growth for our dedicated staff.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage check-in and check-out procedures efficiently using our property management system.
- Answer incoming calls and emails promptly, responding to inquiries regarding room availability, amenities, and local attractions.
- Assist with luggage handling and valet services when necessary.
- Maintain a pristine lobby and common areas to reflect our high standards of excellence.
- Handle guest complaints or requests with empathy and escalate issues to management when required.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- No prior hospitality experience is required; we provide full training.
- Excellent verbal communication skills and a friendly, outgoing demeanor.
- Strong interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
- Basic computer proficiency is a plus, but we are willing to train the right candidate.
- Ability to work flexible hours, including weekends, nights, and holidays.
- High school diploma or GED equivalent.
- A valid driver's license is preferred.