Job Description
Are you the face of hospitality? Join The Pointe Hotel Long Beach and deliver unforgettable guest experiences every day.
We are currently seeking a dynamic and professional Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, ensuring a seamless arrival and departure experience. We offer competitive pay and the flexibility of shift work, perfect for those looking to balance their schedule with a rewarding career in luxury hospitality.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Flexible shift work schedules
- Employee discount on hotel stays and dining
- Opportunities for career advancement
- Supportive and team-oriented work environment
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including handling payments and processing reservations.
- Communication: Answer incoming calls, respond to emails, and address guest inquiries regarding hotel services, local attractions, and amenities promptly.
- Problem Solving: Handle guest complaints or issues with professionalism and escalate complex matters to the manager when necessary.
- Maintenance Coordination: Communicate maintenance requests to the engineering team and ensure the lobby and public areas are clean and well-maintained.
- Security: Monitor the lobby area to ensure the safety and security of guests and property at all times.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Skills: Excellent verbal communication skills and a friendly, approachable demeanor.
- Technical: Proficiency with property management systems (PMS) and basic computer skills.
- Organization: Strong attention to detail and the ability to multitask in a fast-paced environment.
- Background: Must pass a background check and possess a valid driver's license.