Job Description
Welcome to The Grand Manor Hotel, where luxury meets hospitality in the heart of Philadelphia. We are currently seeking a dedicated Shift Manager to join our dynamic team. If you are looking for Hotel Jobs Near Me that offer growth, stability, and a vibrant work environment, we want to meet you.
As a Shift Manager, you will be the face of our property, ensuring our guests receive world-class service 24/7. We pride ourselves on our commitment to excellence, and we are looking for individuals who share that passion. This role offers competitive pay and a comprehensive benefits package for full-time employees.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance.
- Employee discount on dining and spa services.
- Flexible scheduling for work-life balance.
Responsibilities
- Oversee daily hotel operations during your shift to ensure seamless guest experiences.
- Manage front desk duties, including check-ins, check-outs, and reservation inquiries.
- Ensure strict adherence to safety protocols, security measures, and emergency procedures.
- Resolve guest complaints and issues efficiently to maintain high satisfaction scores.
- Train, mentor, and supervise front desk staff and housekeeping teams.
- Perform opening and closing duties, including cash handling and banking.
- Maintain a clean, organized, and welcoming lobby and public areas.
Qualifications
- Minimum of 1-2 years of experience in hospitality or hotel management.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in hotel management software (e.g., Opera, Micros) is a plus.
- High school diploma or GED required.
- Problem-solving mindset with a customer-first attitude.