Job Description
Welcome to Grand Horizon Hospitality Group, where we define the standard of excellence in the hospitality industry. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Los Angeles. This is an exceptional entry-level opportunity for individuals passionate about service who are ready to build a rewarding career in a fast-paced environment.
As the first point of contact for our guests, you play a critical role in creating lasting impressions. We pride ourselves on our warm culture and offer comprehensive training to help you succeed. If you possess a friendly demeanor and a desire to grow, we want to meet you.
Responsibilities
- Greet and register guests in a warm and professional manner, ensuring a smooth arrival experience.
- Manage all front desk operations, including check-ins, check-outs, and room assignments with high accuracy.
- Answer incoming phone lines and respond to guest inquiries via email or chat promptly.
- Process payments and handle cash transactions while maintaining strict accuracy.
- Resolve guest complaints and issues with empathy and efficiency to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and property upkeep.
- Assist with administrative duties, including filing, data entry, and managing the lobby area.
- Upsell room upgrades and promote hotel amenities to maximize revenue opportunities.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal communication skills and a professional, approachable phone manner.
- Basic computer proficiency and familiarity with hotel reservation software is a plus.
- Ability to stand for extended periods and lift light furniture (up to 20 lbs).
- Must be available to work flexible shifts, including weekends and holidays.
- Must possess a valid driver's license and a reliable means of transportation.