Job Description
Welcome to The Grand Metropolitan Hotel, where luxury meets hospitality. We are currently seeking a dedicated and energetic Front Desk Agent to join our world-class team in the heart of New York City.
As a Front Desk Agent, you are the face of our hotel. You will be responsible for ensuring our guests have a seamless and memorable stay. Whether it's a warm greeting at the check-in counter or resolving a complex request, your role is pivotal in delivering our promise of excellence.
We offer a dynamic work environment, comprehensive training, and clear pathways for career advancement within the hospitality industry.
Responsibilities
- Manage guest check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and in person with a professional, welcoming demeanor.
- Handle guest complaints and issues professionally, escalating when necessary to ensure 100% guest satisfaction.
- Process payments accurately and maintain cash float and credit card authorization records.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to our high standards.
- Assist in lobby security and maintain a welcoming atmosphere in common areas.
Qualifications
- High school diploma or equivalent required; hospitality degree is a plus but not mandatory.
- Previous experience in customer service, retail, or hospitality is preferred but not required (Entry Level).
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible hours, including weekends, holidays, and nights.
- Basic computer proficiency and ability to learn new software quickly.
- A friendly, approachable, and detail-oriented personality.