Job Description
Welcome to Richmond, where history meets modern luxury. We are currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic hospitality team. This is an excellent opportunity for individuals looking to work weekends in a fast-paced environment while enjoying the perks of a top-tier hotel setting. If you have a passion for customer service and thrive in a role where you make a direct impact on guest experiences, we want you on our team.
As a Front Desk Agent, you will be the face of our establishment. You will ensure that every guest feels valued from the moment they arrive until they check out. We pride ourselves on our attention to detail and our commitment to excellence, and we are looking for someone who shares these values.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on weekend shifts that fit your lifestyle.
- Perks: Employee discounts on dining and stays, and opportunities for advancement.
Responsibilities
- Guest Check-In/Out: Efficiently register and room guests while collecting necessary payments and ensuring all data is accurately entered into the property management system.
- Reception Duties: Monitor the front desk and lobby area to ensure a welcoming and secure environment at all times.
- Communication: Answer incoming calls and emails promptly, answering inquiries about local attractions, amenities, and hotel services.
- Problem Solving: Handle guest complaints, requests, and special needs with patience and professionalism to ensure high satisfaction levels.
- Coordination: Communicate effectively with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Key Management: Securely manage room keys and access cards, maintaining a strict log of all key transactions.
- Administrative Tasks: Perform daily opening and closing procedures, including balancing cash drawers and preparing daily reports.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) and some holidays.
- Skills: Strong verbal communication skills with a friendly and professional demeanor.
- Technical Proficiency: Basic computer skills and familiarity with property management software (PMS) is a plus.
- Attention to Detail: Ability to multitask in a busy environment while maintaining accuracy in data entry and cash handling.
- Education: High school diploma or equivalent required.