Job Description
Are you a people person with a passion for hospitality? The Sterling Grand Hotel is looking for a friendly, professional, and energetic Front Desk Agent to join our team in Portland, Oregon. We pride ourselves on providing exceptional service and creating a welcoming atmosphere for every guest who walks through our doors.
As an entry-level position, this role offers a fantastic opportunity to kickstart your career in the luxury hotel industry. You will be the face of our hotel, ensuring our guests feel valued from the moment they arrive. If you are eager to learn, grow, and be part of a dynamic team, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to all guests upon arrival, ensuring a seamless check-in experience.
- Guest Relations: Act as the primary point of contact for guests, answering questions about the local area, hotel amenities, and services.
- Operations Management: Efficiently manage the front desk console, including check-ins, check-outs, and handling reservations using our Property Management System (PMS).
- Problem Resolution: Address guest inquiries and resolve any issues or complaints promptly and professionally to ensure high satisfaction.
- Maintenance & Security: Monitor security cameras, assist with key card systems, and report any maintenance issues within the property to the appropriate departments.
- Office Administration: Maintain the cleanliness of the front desk area, manage correspondence, and assist with mail services.
Qualifications
- Education: High school diploma or GED required; experience in customer service or the hospitality industry is a plus.
- Communication: Excellent verbal and written communication skills with a polished and professional telephone manner.
- Interpersonal Skills: A positive attitude, patience, and the ability to work well in a fast-paced team environment.
- Technical Proficiency: Basic computer skills and familiarity with hotel software (preferred but not required for entry-level).
- Availability: Must be flexible to work various shifts, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs.