Job Description
Are you a people person with a passion for hospitality? Grand Beach Resort Miami is currently seeking a dedicated Front Desk Agent to join our elite team. We are looking for immediate hires who are ready to deliver world-class service in the heart of South Beach.
As the first point of contact for our guests, you play a pivotal role in creating memorable experiences. We pride ourselves on our luxurious atmosphere and are looking for individuals who embody our high standards of professionalism and warmth.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly pay and performance bonuses.
- Discounted rates on dining, spa, and hotel services.
- Opportunities for career advancement within a luxury hotel group.
Don't miss this chance to elevate your career in one of the most exciting cities in the world. Apply today!
Responsibilities
- Manage the check-in and check-out process efficiently, ensuring accuracy and speed.
- Greet guests warmly upon arrival and provide a high level of customer service throughout their stay.
- Handle all incoming telephone calls and emails with professionalism and courtesy.
- Process payments, manage folios, and reconcile daily transactions using the hotel PMS.
- Assist guests with concierge services, local recommendations, and special requests.
- Resolve guest inquiries and complaints promptly, escalating complex issues to management.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Minimum of 1-2 years of experience in a front desk or hotel reception role.
- Excellent verbal and written communication skills.
- Proficiency with property management systems (e.g., Opera, PMS) is preferred.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- High school diploma or GED required; hospitality degree is a plus.