Job Description
Join our award-winning downtown Omaha hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic, customer-focused individuals to create memorable guest experiences at our luxury property. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our renowned hotel chain. Perfect for recent graduates or career changers!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate guest records and reservation data
- Resolve guest complaints promptly and effectively
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, PMS systems)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and multitasking abilities
- Previous customer service experience preferred
- Nebraska hospitality certification a plus