Job Description
Join Our Team at Harbor View Hotel
We are looking for a friendly, professional, and detail-oriented Front Desk Agent to join our dynamic hospitality team in Long Beach, CA. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere that reflects our commitment to excellence. We offer a competitive entry-level salary, comprehensive benefits, and a pathway for career growth within the hospitality industry.
Why Choose Us?
- Competitive hourly wage ($18 - $22/hr).
- Health, Dental, and Vision insurance.
- Employee discounts on dining and amenities.
- Flexible scheduling for work-life balance.
- Free parking on-site.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints or issues with professionalism and escalate complex matters to management when necessary.
- Maintain a clean and organized front desk area, lobby, and public spaces.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance staff to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required.
- Previous customer service or hospitality experience is a plus, but we provide paid training for entry-level candidates.
- Strong computer skills, including proficiency with Microsoft Office and hotel PMS software.
- Excellent verbal communication and interpersonal skills.
- The ability to work flexible hours, including nights, weekends, and holidays.
- A professional appearance and demeanor.