Job Description
Are you a natural conversationalist with a passion for creating memorable experiences? Metropolis Hospitality Group is seeking a dynamic Front Desk Agent to be the welcoming face of our premier location in Downtown Los Angeles.
We are looking for entry-level talent eager to learn the ropes of luxury service. In this role, you will be the first point of contact for our guests, setting the tone for their entire experience. If you thrive in a fast-paced environment and want to build a rewarding career in the heart of LA, we want to hear from you.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive training and career advancement opportunities.
- A supportive, inclusive, and energetic team culture.
Responsibilities
- Guest Welcome: Provide a warm, professional greeting to all guests and visitors upon arrival, ensuring a positive first impression.
- Phone Operations: Answer, screen, and transfer incoming calls efficiently while maintaining a polite and professional tone.
- Reception Management: Manage the front desk area, including handling mail, packages, and general administrative filing.
- Guest Assistance: Assist visitors with directions, local recommendations, and inquiries to ensure a seamless experience.
- Access Control: Monitor building entry points and maintain accurate visitor logs for security purposes.
Qualifications
- Experience: Previous front desk or customer service experience is a plus, but we are happy to train motivated entry-level candidates.
- Communication Skills: Excellent verbal and written communication skills in English with a friendly demeanor.
- Professional Appearance: A professional, well-groomed appearance that aligns with our brand standards.
- Technical Proficiency: Basic familiarity with computer systems and office software (Microsoft Office suite).
- Reliability: Punctuality, strong work ethic, and the ability to multitask effectively.