Job Description
Are you passionate about hospitality and looking for an exciting entry-level opportunity? Grand Horizon Hotels & Resorts is currently seeking a dedicated and friendly Front Desk Agent to join our team in Los Angeles. We pride ourselves on delivering world-class service, and we want you to be the smiling face that greets our guests every day.
The Role:
In this position, you will serve as the primary point of contact for our guests, managing check-ins and check-outs while ensuring a seamless experience. We offer comprehensive training for all new hires, making this an ideal role for those looking to launch their career in the luxury hotel industry.
What We Offer:
- Competitive pay: $18.00 - $24.00 per hour.
- Full benefits package including health, dental, and vision insurance.
- Employee discounts on hotel stays and dining at our on-site restaurant.
- Generous paid time off and holiday pay.
- Clear career advancement pathways within a global organization.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls, respond to emails, and manage guest inquiries with a polite and professional demeanor.
- Handle guest complaints or issues diplomatically to ensure high satisfaction scores.
- Process payments accurately and maintain accurate cash and credit reports.
- Keep the reception area tidy, organized, and welcoming at all times.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or hospitality experience is a plus, but entry-level candidates are encouraged to apply.
- Strong verbal communication and interpersonal skills.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- Basic computer proficiency and typing skills.
- A positive attitude, attention to detail, and a genuine desire to help others.