Job Description
Welcome to Grand Harbor Hotel & Resort, where we redefine hospitality in the heart of Miami. We are currently seeking a friendly, organized, and dynamic Front Desk Agent to join our entry-level team.
If you have a passion for customer service and want to kickstart your career in the luxury hospitality industry, this is the perfect opportunity for you. We offer comprehensive training, a supportive work environment, and the chance to work with a diverse, energetic team.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We pride ourselves on excellence, and we are looking for individuals who share our commitment to quality service.
Responsibilities
- Greet and Register Guests: Welcome visitors warmly, manage check-in and check-out procedures efficiently using our Property Management System (PMS).
- Handle Inquiries: Provide accurate information regarding hotel amenities, local attractions, and dining options to ensure guest satisfaction.
- Manage Communications: Answer incoming calls professionally, take messages, and transfer calls to appropriate departments.
- Resolve Issues: Address guest complaints or concerns promptly and effectively to maintain high standards of service.
- Front Desk Operations: Maintain the cleanliness and organization of the reception area and manage lobby traffic flow.
- Support Sales: Promote hotel packages and loyalty programs to maximize revenue opportunities.
Qualifications
- Education: High school diploma or GED is required; a degree in Hospitality is a plus but not mandatory.
- Experience: Previous front desk or customer service experience is preferred, but we are happy to train motivated entry-level candidates.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with computers and POS systems; willingness to learn new software quickly.
- Professionalism: A positive attitude, professional appearance, and strong problem-solving abilities.
- Flexibility: Ability to work flexible hours, including weekends and holidays.