Job Description
Join our award-winning luxury hotel chain as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences across our New York and Florida properties. This role offers competitive pay, flexible shift schedules, and rapid advancement opportunities. Perfect for hospitality enthusiasts who thrive in fast-paced environments and value teamwork. Apply today to become part of our world-class service team!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest complaints promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Train junior staff on operational protocols during shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation (FL/NY roles)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality certification preferred