Job Description
Welcome to OceanView Hospitality, where hospitality meets luxury. We are currently seeking dedicated Entry Level Front Desk Agents to join our vibrant team in Miami, FL. If you have a passion for customer service and a desire to start a rewarding career in the hotel industry, we want to meet you! We provide comprehensive training, a supportive work environment, and competitive benefits for all employees.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out experience.
- Manage incoming calls, emails, and guest inquiries with professionalism and efficiency.
- Assist guests with local recommendations, dining reservations, and special requests.
- Handle front desk operations, including key management, billing, and registration.
- Maintain the cleanliness and organization of the reception area and lobby.
- Resolve guest concerns and complaints in a timely and empathetic manner.
Qualifications
- High school diploma or GED certificate is required.
- No prior experience required; we provide on-the-job training.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and typing skills are a plus.