Job Description
Welcome to The Grandview Minneapolis, a beacon of luxury and comfort in the heart of the Twin Cities. We are currently seeking a dedicated and charismatic Front Desk Agent to join our award-winning team. If you are looking for an entry-level opportunity in a dynamic environment where you can grow your career in the hospitality industry, this is the place for you.
As the face of our hotel, you will set the tone for our guests' stay, ensuring every interaction is memorable. We pride ourselves on our commitment to excellence and our vibrant community in downtown Minneapolis. Join us in creating unforgettable experiences for travelers from around the world.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, efficiently managing the check-in and check-out processes.
- Handle guest inquiries via phone, email, and in-person regarding reservations, amenities, and local attractions.
- Process payments accurately and maintain a clean, organized front desk area and lobby space.
- Assist in managing the hotel’s reservation system and updating guest profiles as needed.
- Resolve guest complaints or issues promptly to ensure high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and quality standards.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus but not mandatory (we provide comprehensive training).
- Excellent verbal communication and interpersonal skills with a friendly, welcoming attitude.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong attention to detail and problem-solving abilities.
- Physical ability to stand for extended periods and lift light objects.