Job Description
We are seeking a dedicated Front Desk Agent to join our award-winning team in the vibrant city of Nashville. As the first point of contact for our guests, you will set the tone for their stay with warmth, professionalism, and efficiency.
At The Grand Plaza, we believe in nurturing talent. Whether you are new to the hospitality industry or looking to advance your career, we provide the training and support you need to succeed.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed correctly.
- Respond to incoming calls, emails, and chat messages promptly and maintain a high standard of communication.
- Resolve guest inquiries and complaints with a positive attitude and problem-solving mindset.
- Provide accurate information about local attractions, dining, and transportation options.
- Collaborate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Uphold the hotel's appearance and standards at the front desk and lobby areas.
Qualifications
- High school diploma or GED is required.
- Previous front desk or customer service experience is a plus, but we are happy to train motivated entry-level candidates.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer proficiency and familiarity with property management systems.
- A friendly demeanor and a passion for delivering exceptional guest experiences.