Job Description
Welcome to The Grand Manhattan Hotel, where we pride ourselves on delivering world-class hospitality in the heart of New York City. We are currently seeking a dynamic and welcoming Front Desk Agent to join our entry-level team. This is an excellent opportunity for individuals looking to build a rewarding career in the hospitality industry with room for growth.
As the first point of contact for our guests, you will play a crucial role in creating a warm and memorable experience. We are looking for individuals who are energetic, detail-oriented, and passionate about service excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling payments and processing reservations.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Assist with guest requests, such as providing local recommendations, arranging transportation, and delivering room service.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Handle guest complaints or issues with empathy and professionalism, escalating when necessary.
Qualifications
- High school diploma or equivalent; previous hospitality experience is a plus but not required.
- Strong communication skills with the ability to interact with diverse guests.
- Proficiency in using hotel property management systems (PMS) and Microsoft Office suite.
- Must be available to work flexible hours, including weekends and holidays.
- A professional appearance and a friendly, approachable demeanor.
- Basic math skills for cash handling and billing transactions.