Job Description
Welcome to The Grand Omni Hotel, where we redefine luxury and hospitality in the heart of New York City. We are currently seeking passionate, dynamic, and service-oriented individuals to join our elite front-of-house team as Entry-Level Front Desk Agents.
In this pivotal role, you will serve as the first point of contact for our esteemed guests, setting the tone for their entire stay. We are looking for candidates who possess a natural warmth, impeccable communication skills, and a genuine desire to create memorable experiences. If you are ready to launch your career in the hospitality industry with a world-class brand, we want to meet you.
Responsibilities
- Guest Relations: Provide warm, professional, and efficient check-in and check-out services for all guests, ensuring a seamless arrival and departure experience.
- Operational Excellence: Manage the front desk operations, including answering multi-line phone systems, handling email inquiries, and managing room reservations accurately.
- Problem Solving: Address guest inquiries, requests, and complaints promptly and professionally, escalating complex issues to management when necessary to ensure guest satisfaction.
- Security & Safety: Adhere to all hotel security protocols and safety procedures, maintaining a secure environment for guests and staff.
- Revenue Management: Assist in upselling hotel amenities and room types to maximize revenue while ensuring guest needs are met.
- Administrative Support: Maintain accurate records of guest transactions, balances, and room status using the Property Management System (PMS).
Qualifications
- Education: High school diploma or GED required; some college coursework in hospitality or business is a plus.
- Experience: Previous experience in customer service, retail, or hospitality is preferred but not required for this entry-level position.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Technology: Proficiency in Microsoft Office Suite and ability to quickly learn new property management software.
- Appearance: Professional appearance and grooming standards that align with the luxury hotel brand image.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.