Job Description
Join our dynamic team as a Front Desk Agent at Hospitality Excellence Group! We're a premier hospitality provider in Philadelphia, PA offering weekly pay and comprehensive training – no experience required! As the first point of contact for guests, you'll deliver exceptional service while enjoying competitive compensation and growth opportunities. Perfect for career changers or recent graduates looking to enter the hospitality industry.
We provide all necessary training, so bring your positive attitude and customer service mindset! Enjoy flexible scheduling, a supportive team environment, and the satisfaction of creating memorable guest experiences in the heart of Philadelphia.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using property management systems
- Answer multi-line phone calls and direct inquiries efficiently
- Handle guest requests, complaints, and special accommodations
- Maintain accurate records and administrative documentation
- Coordinate with housekeeping, maintenance, and management teams
- Uphold brand standards and ensure lobby area cleanliness
Qualifications
- No prior experience required – we provide full training!
- Excellent communication and interpersonal skills
- Strong customer service orientation with a friendly demeanor
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn systems
- High school diploma or equivalent required
- Availability to work flexible shifts, including weekends/holidays
- Must pass background check and drug screening