Job Description
Are you a motivated individual looking for a rewarding career in the vibrant heart of New York City? Urban Horizons Management is currently seeking a Front Desk Agent to join our dynamic team. Whether you are starting your professional journey or looking for a fresh start, we provide comprehensive training and a supportive environment.
As the face of our establishment, you will be responsible for creating a welcoming atmosphere for our guests while ensuring smooth daily operations. This is an excellent opportunity for those with a passion for hospitality and a desire to grow within a reputable company.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Manage incoming calls and emails with accuracy and efficiency.
- Assist visitors with directions, information, and general inquiries.
- Process check-ins and check-outs using hotel management software.
- Handle and resolve minor guest complaints and concerns in a timely manner.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required; college degree is a plus.
- No prior experience necessary; we value attitude and willingness to learn over tenure.
- Excellent verbal communication and interpersonal skills.
- Proficient in basic computer applications (Microsoft Office Suite).
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving abilities and a customer-focused mindset.