Job Description
Lead Exceptional Guest Experiences in Oklahoma City
The Grand Boulevard Hotel is Oklahoma City’s premier destination for luxury and comfort. We are currently seeking a dynamic and detail-oriented Guest Services Manager to join our elite hospitality team. If you have a passion for service excellence and a track record of leading high-performing teams, we want to meet you.
In this pivotal role, you will be the face of our brand, ensuring every guest feels valued and welcomed from the moment they arrive. We offer a competitive benefits package, a collaborative work environment, and the opportunity to work in one of the most vibrant cities in the United States.
Why Choose The Grand Boulevard Hotel?
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and hotel stays.
- Professional development and career advancement opportunities.
Responsibilities
- Oversee daily front desk operations and lobby management to ensure seamless guest flow and satisfaction.
- Train, mentor, and supervise front desk agents, concierge staff, and housekeeping personnel.
- Handle high-profile guest inquiries, complaints, and special requests with empathy and efficiency.
- Monitor and manage inventory for front-of-house amenities and supplies.
- Collaborate with the sales and marketing departments to maximize revenue and occupancy rates.
- Conduct regular performance reviews and implement staff training programs.
- Ensure strict adherence to hotel policies, safety regulations, and brand standards.
Qualifications
- Minimum of 3-5 years of experience in hotel management or a similar supervisory role.
- Proficient in hotel Property Management Systems (PMS) such as Opera, SkyTouch, or similar.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong leadership skills with the ability to motivate a diverse team.
- High school diploma or GED required; Associate’s degree in Hospitality or Business is preferred.