Job Description
Are you a dynamic professional seeking a flexible, rewarding opportunity in a high-paced environment? Apex Hospitality Solutions is currently seeking a dedicated Part-Time Front Desk Agent to join our elite team in Columbus, Ohio. We pride ourselves on delivering world-class hospitality, and we are looking for a team member who embodies our commitment to excellence.
In this pivotal role, you will serve as the face of our establishment, ensuring every guest receives a warm welcome and seamless service. We offer competitive pay, a supportive work culture, and the opportunity to work in a state-of-the-art facility. If you thrive in a shift-based environment and have a passion for connecting with people, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00)
- Flexible shift scheduling to fit your lifestyle
- Comprehensive training and development programs
- A collaborative and inclusive company culture
Responsibilities
- Manage front desk operations efficiently during assigned shifts, including check-ins and check-outs, ensuring accuracy and speed.
- Greet all visitors and guests with a premium, welcoming demeanor, setting the tone for an exceptional experience.
- Answer and route incoming phone calls and inquiries promptly, maintaining a professional and helpful tone at all times.
- Monitor building security and access control, verifying identification and ensuring a safe environment for guests and staff.
- Maintain a pristine and organized front desk area, including the reception area, waiting lounge, and common spaces.
- Assist with administrative duties such as data entry, filing, and inventory management as needed.
- Collaborate with the housekeeping and maintenance teams to address guest requests and resolve issues in a timely manner.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred but not mandatory.
- Strong interpersonal and communication skills with the ability to interact professionally with guests of diverse backgrounds.
- Ability to work various shifts, including evenings, weekends, and holidays, as required by the business schedule.
- Proficiency in using standard office software and property management systems (PMS) is a plus.
- Reliable, punctual, and able to maintain a positive attitude during high-volume periods.
- Basic problem-solving skills with a focus on guest satisfaction and conflict resolution.