Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our growing team in Fort Worth. If you are a people person with a passion for hospitality and are looking to start a career without prior experience, this is the perfect opportunity for you.
As the face of our property, you will be responsible for creating a memorable first impression for our guests. We provide comprehensive training, so no prior experience is necessary—just bring your positive attitude and willingness to learn!
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our Property Management System (PMS).
- Manage phone calls and emails professionally, answering inquiries and taking reservations.
- Handle guest complaints or issues promptly and escalate to management when necessary to ensure 100% guest satisfaction.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and prepare nightly reports accurately.
Qualifications
- No prior experience required; we train all new hires!
- Strong communication skills and a friendly, professional demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand for extended periods and work a flexible schedule including weekends and holidays.
- High school diploma or equivalent required.
- Must be able to pass a background check.